Privacy Policy
Privacy Policy for Haslo
Effective Date: 29/3/2026
Welcome to Haslo. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone number
- Email address
- Address / Location
b) Service Information
- Booking details (AC service, repair, etc.)
- Technician assignment details
- Service history
c) Device & Usage Information
- Device type
- IP address
- App usage data
- Crash logs
2. How We Use Your Information
We use your data to:
- Provide and manage our services
- Assign technicians for your service requests
- Communicate with you (booking confirmation, updates, support)
- Improve app performance and user experience
- Ensure security and prevent fraud
3. Sharing of Information
We may share your information with:
a) Service Partners
Technicians to fulfill your service request
b) Third-Party Services
Payment gateways (for processing payments)
CRM and communication tools
c) Legal Authorities
When required by law or to protect our rights
4. Data Security
We take reasonable measures to protect your data:
- Secure servers and encryption
- Limited access to sensitive information
- However, no system is 100% secure, so we cannot guarantee absolute security.
5. User Rights
You have the right to:
- Access your data
- Request correction or deletion
- Opt-out of promotional communication
- To request changes, contact us at: support@haslo.in
6. Data Retention
We retain your data only as long as necessary:
- To provide services
- To comply with legal obligations
7. Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect data from children.
8. Third-Party Links
Our app may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app.
10. Financial Information and Payment Processing
For providing services like AC repair, washing machine service, and fridge repair, our app features a payment gateway to process transactions.
Payment Details: We do not collect or store your full credit card, debit card, or net banking details on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways.
Data Collection: We collect transaction-related information such as purchase history, transaction amount, and payment status. This data is used solely for App Functionality, Account Management, and Fraud Prevention.
Data Sharing: Your financial information is shared only with our authorized payment service providers to complete the transaction and comply with financial regulations.
11. Wallet & Service Credits:
The balance added to the Haslo Partner App wallet is considered "Service Credits." These credits are strictly non-transferable and can only be used to accept service leads or pay platform fees within the app. These credits have no cash value and cannot be withdrawn or refunded to a bank account.